Job Description for Cloud Support Engineer

Job Profile: Cloud Support Engineer

About the job

Roles and Responsibilities

• Should have hands-on experience with Linux and Windows OS setup.
• Should be familiar with monitoring tools Cloud watch and other cloud tools etc.
• Familiarity with other AWS services such as Account creation, VPC, Cloud Front, IAM,
  ALB, EC2, RDS, Route 53, Auto scaling, Lambda, etc.
• Should be ready to work in rotation on a 24×7 schedule, and be available on call at
  other times due to the critical nature of the role.
• Should be versatile in problem-solving and resolving complex issues ranging from OS
  and application faults to creatively improving solution design.
•  Level one and two Knowledge of operating systems – Linux and Windows.
•  Good communication skills.
• Should have good hands-on experience in Cloud Cost Optimization, Security Audits, and reporting.
•  Must feel comfortable working in a fast-paced, dynamic, and flexible environment;
•  Participation in an on-call rotation and operating effectively in a global 24×7
  environment.

Technical  Skills

• Cloud Knowledge – Amazon AWS, Google Cloud Platform, or Microsoft Azure;
• Requires the ability to multitask and work well under pressure;
• Scripting knowledge will be an added advantage like – Shell, Python
• Strong and Linux/Unix administration
• Requires excellent communication skills, both verbal and written;
• Ability to learn new technologies quickly with some support and guidance;
• Monitor site reliability and performance;
• Monitor and analyze system logs and RCA;
• Ability to think outside of the box to generate creative solutions to problems;

SOFT SKILLS:

• Should possess excellent Verbal/Written/Presentation skills

Education: Bachelors/Engineering in Computer Science/IT/ECE.
Experience: Should have 0-6 months of experience.
Certificate: AWS SysOps Associate